Terms and Conditions

1. Eligibility

The Service is intended only for individuals who are 18 years of age or older. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

2. The Service

Renew is a self-help and personal development application designed to support people through breakup recovery using structured, science-informed exercises, daily check-ins, journaling, and an AI companion feature.

The Service is not a medical device and does not provide medical, psychological, psychiatric, or crisis care. It does not diagnose, treat, cure, or prevent any condition, and it is not a substitute for professional care. See Section 11.

We may add, change, suspend, or remove features of the Service at any time.

3. Your Account

To use the Service, you create an account. You are responsible for the information you provide, for keeping your login credentials secure, and for all activity that occurs under your account. Notify us at hi.team@finamoney.co if you believe your account has been compromised. You may delete your account at any time from within the app (tap your avatar, scroll to the Account section, and select Delete Account).

4. Subscriptions, Trials, and Billing

The Service is offered on a paid subscription basis with a free trial.

• Free trial. New subscribers may be offered a free trial period. If you do not cancel before the trial ends, your subscription will begin and you will be charged.
• Subscription plans. We offer weekly, monthly, and yearly subscription plans. The current price of each plan is displayed in the app at the time of purchase. Prices may change, and any change will apply to future billing periods.
• Auto-renewal. Subscriptions renew automatically at the end of each billing period unless you cancel at least 24 hours before the end of the current period. Your payment method will be charged the then-current price at the start of each renewal period.
• Billing and management. All purchases are processed and billed by the Apple App Store or Google Play under their terms. You can manage or cancel your subscription, and turn off auto-renewal, through your Apple or Google account settings. Deleting the app does not cancel your subscription.
• Refunds. Refunds are handled by the Apple App Store or Google Play in accordance with their policies. We do not directly process refunds for store purchases.

5. License

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to download and use the Service for your own personal, non-commercial use. We reserve all rights not expressly granted.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms.
• Copy, modify, distribute, sell, reverse engineer, or create derivative works from the Service, except as permitted by law.
• Interfere with or disrupt the Service, its security, or its infrastructure.
• Access the Service using automated means, or attempt to gain unauthorized access to any part of it.
• Use the Service to harm, harass, or violate the rights of others.
• Resell, sublicense, or commercially exploit the Service or any content within it.

We may suspend or terminate your access if you violate these Terms.

7. Your Content

The Service allows you to enter content such as reflections, journal entries, and check-in responses ("Your Content"). You retain ownership of Your Content.

You grant us a limited license to store, process, and use Your Content solely to operate and provide the Service to you, including processing it through our service providers and our AI features as described in our Privacy Policy. We do not claim ownership of Your Content and we do not sell it.

You are responsible for Your Content and represent that you have the right to provide it.

8. Intellectual Property

The Service, including its software, design, text, graphics, the AI companion, exercise frameworks, and all related content, is owned by Renew or its licensors and is protected by intellectual property laws. The name "Renew," the "Lu" companion, and related branding are our property. Nothing in these Terms transfers any of these rights to you.

9. Artificial Intelligence Features

The Service uses artificial intelligence to generate personalized prompts, plans, summaries, and reflections. AI-generated content can be inaccurate, incomplete, or unsuitable for your situation. It is provided for self-help and informational purposes only and must not be relied on as professional, medical, or psychological advice. You are responsible for how you act on any content the Service provides.

10. Third-Party Services

The Service relies on third-party providers (for example, for hosting, authentication, AI processing, analytics, subscription management, and notifications) and is distributed through the Apple App Store and Google Play. Your use of those services is also subject to their own terms and privacy policies. We are not responsible for third-party services.

11. Medical Disclaimer and Crisis Support

Renew provides self-help and educational content only. It is not a substitute for professional medical, psychological, or psychiatric care, and it does not provide emergency or crisis services. Do not disregard professional advice or delay seeking it because of something you read or did in the Service.

If you are in crisis, or you may be a danger to yourself or others, contact your local emergency services or a crisis helpline immediately. The Service may display local crisis resources based on your country, but these are provided for convenience and we do not guarantee their availability or accuracy.

12. Disclaimer of Warranties

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that it will produce any particular result or outcome. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

13. Limitation of Liability

To the maximum extent permitted by law, Renew will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising out of or related to your use of or inability to use the Service.

To the maximum extent permitted by law, our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us for the Service in the twelve months before the claim, or fifty US dollars (USD 50).

Nothing in these Terms limits liability that cannot be limited under applicable law, including, where applicable, mandatory consumer protection rights.

14. Indemnification

You agree to indemnify and hold harmless Renew from any claims, damages, liabilities, and expenses arising out of your misuse of the Service or your violation of these Terms or of any law or third-party right.

15. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms or if we discontinue the Service. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) will survive.

16. Changes to the Service and These Terms

We may modify these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you within the Service. Your continued use of the Service after the changes take effect means you accept the updated Terms. If you do not agree, you must stop using the Service.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of Mexico, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the competent courts located in Guadalajara, Jalisco, Mexico, except where applicable law grants you the right to bring a claim in the courts of your place of residence.

18. Apple App Store and Google Play

If you download the Service from the Apple App Store, the following additional terms apply:

• These Terms are between you and Renew only, not with Apple. Apple is not responsible for the Service or its content.
• Apple has no obligation to provide maintenance or support for the Service.
• In the event the Service fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the Service.
• Apple is not responsible for addressing any claims relating to the Service, including product liability, legal or regulatory compliance, or consumer protection claims.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

If you download the Service from Google Play, your use is also subject to the Google Play Terms of Service. Where there is a conflict between these Terms and the applicable store terms regarding store-related matters, the store terms control for those matters.

19. General

These Terms, together with our Privacy Policy, are the entire agreement between you and Renew regarding the Service. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a transfer of the Service.

20. Contact Us

If you have questions about these Terms, contact us at hi.team@finamoney.co.